KING ARTHUR’S ARM'S

Access Statement

Introduction

We are monitoring and updating the COVID-19 situation and are adjusting our procedures as necessary.

The King Arthur's Arms is a family friendly pub, providing good food and comfortable accommodation with free to use High Speed Wi-Fi.

We are located in the heart of the village on Fore Street.

Children are very welcome, accompanied and supervised by an adult.  

Cots, highchairs and children’s menu are available.

The access is ground level with no steps, easily accessible by wheelchairs and pushchairs, complimented by the provision of a disabled toilet and baby changing stations with toddler/baby seats.

5 ground floor wheelchair accessible rooms are available in Annex accommodation adjoining the main building. There is also a suite of 2 twin and 1 double bedrooms which is suitable for family and/or groups of friends on the first floor of this Annex.

It is not possible to accommodate pets in the bed and breakfast accommodation, but well behaved dogs are welcome in all areas in the pub, supervised by their owners.

There is a free to use ATM cash machine. In common with lots of rural areas the bigger banks are all about 20 miles away in any direction.

There is a mobile Post Office that visits the village 3 times a week, from 9.00am to 11.00am. Full Post Office services are available in Camelford. 

 

Arrival Planning

The Post Code for satellite navigation is PL34 0DA.

Tintagel is a rural gem in an area of outstanding natural beauty.

We are not easily accessed by public transport, but can be if necessary, one just needs to allow more time and plan ahead.

It is approximately 30 miles to the nearest railway station, with limited bus onward travel. There are airports at Newquay (approx. 35 miles), and Exeter (approx. 55 miles). For these convenient and fast modes of transport, car hire would be ideal and easily arranged.

The main route roads in Cornwall are now excellent and allow the freedom to tour the county and beyond.

The bus service provides a limited but popular link with local towns, depending on current timetables. It may be possible to go to, or from, Boscastle and do the return journey following the glorious coastal footpath, thereby shortening the walk to more manageable 7ish miles.

Buses do generally take a lot more time than a car would to cover these distances as they go via local villages (the scenic route!) picking up passengers.

It is worth going if only for the ride.

Please check for latest timetables as these do change especially around school holidays and weekends.

Cornwall has the Radar toilet scheme for disabled users in some areas and you will need a Radar key to access these toilets. These keys are generally available for a small charge from the Tintagel Visitor Centre.

 

Arrival & Car Parking Facilities

The King Arthur's Arms is situated in Fore Street adjacent to King Arthur's Car Park. The car park has a large level tarmac surface. Guests will be required to provide their registration details pre-arrival and have access to the adjacent Pay & Display car park for the duration of their visit.

Cars may park adjacent to the premises to load/unload the car, and help with luggage will be provided if requested and available. There are traffic calming speed bumps located around the car park, but not at the entrance.

On arrival we are operating contactless check-in.

Within the Inn there is one flight of stairs with hand rails to the first floor.

The Annex is a few meters from the Inn.

Tintagel has many dropped curbs which are helpful to wheelchair and pram users.

 

Main Entrance & Reception

There are 3 entrances/exits into the Inn. Currently, the front door is entrance only, while the side door is exit only. Those into the front and side of the Inn are level entry, whereas the rear entrance, to which a key is supplied, has one small step.

To reach the accommodation, which is on the 1st floor, there is one flight of stairs with a small landing after the first 3 steps. There are handrails fitted for the full length of the steps. This then leads to a short carpeted well-lit corridor before reaching the door to the accommodation.

On arrival the first point of contact is via the telephone or the door person who will give you directions to your room and help you with information about your room, the Inn and the area.

                                 

Public Areas - General (Internal)

There are no lifts in the Inn.

The majority of flooring is carpet.

This floor is level throughout, having no steps or inclines.

There are a number of televisions in the Inn. Due to COVID-19 we are not currently allowing guests make requests and are using these for background music.

There is free to use Wi-Fi, highchairs, seating and a log burner.

 

Public Areas - WC

The toilets are located immediately adjacent to the main bar on the ground floor.

They are level entry with tiled flooring.

There is a unisex disabled toilet, located in the Ladies toilets, with hand grab rails and emergency pull cord with manned response. There is sufficient space for a small wheelchair access.

In the Ladies cubicles there is also unisex access for baby changing with a wall fixed baby changing tables and, fixed to the wall, is a baby/toddler seat in which to sit your child whilst waiting for Mum or Dad.

Dads or male carer are welcome to use the disabled/child changing cubicle located in the Ladies toilets.

The wash basins have hot and cold supply; the taps are activated by automatic sensor.

Hand drying is by high speed air drier and soap by dispenser liquid soap.

 

Bar & Lounges

The law does not allow smoking inside the building at all.

The lounge bar is evenly lit by ceiling low voltage lighting complimented by side table lights.

It is carpeted and comfortably furnished by fixed deep cushioned bench type seating divided by Perspex partitions, having other free moving normal wooden seating that can be rearranged easily as necessary to allow access by wheelchairs, prams, highchairs etc.

The window table looks out to the National Trust building, The Old Post Office, probably no more than 20 meters away.

The freshly ground coffee machine is located in this bar.  

The main bar is through a door from the lounge bar and it is also carpeted and has level access.

This room is furnished with various sized tables and chairs that can be moved to provide a flexible space for different needs i.e. wheelchairs.

In this room is a log burning fire.

The window tables also have the same view as the lounge bar and this is the bar where all the beer dispensing pumps, wine, specials boards, desserts boards, Juke Box, ATM and tills are located. Highchairs are available on request.

The bar is protected by Perspex screens as an added precaution during COVID-19.

It is normal practice to order and pay for food at the bar and then it will be delivered to your table. We will be introducing an app to aid food ordering. Only one person from each table is allowed at the bar at a time. Please ask for table service if help is required. We will not take baby food to reheat.

The crockery is white.

The Vegetarian and Vegan options are listed on the menu. There is a separate Wheat Free menu. It cannot be guaranteed that all food is free from nuts or gluten.

Eggs and dairy products are used extensively in the kitchen. Nuts are used in the kitchen to make our homemade nut roasts.

Please ask for large print menu if needed.

Printed and priced menus are displayed in a cabinet on the wall at the entrance to the premises.

There is a free to use ATM in the bar and major debit cards are accepted. The toilets lead off from this bar area.

 

Outdoor Facilities

There is a level paved patio seating area at the front of the Inn and another at the side of the Inn covered by an awning with a retractable roof and sides.

There are no inclines or steps from the main street and only an incline from the adjacent car park.

Some of the area has a small wall around it, the remainder has not.

It is usual for a water bowl to be located near the doors to provide fresh drinking water for dogs. If this is missing, or requires refilling or the water changing, we are pleased to do so if asked.

 

Clubs and Entertainment

Due to COVID-19 government guidelines currently in place

we are not offering these services.

Previously the Inn accommodated club nights, fun nights, meetings, parties, quizzes, and darts teams, all of which were held in the public area.

We do not have a separate function room or cater for live music or disco type events.

 

Bedrooms

The bedrooms are located above the bars, 3 of which look directly at the National Trust Old Post Office, one of the most photographed National Trust properties in the country.

An iron and ironing board, a baby’s cot and highchair are available upon request.

There are 5 bedrooms in the Inn. Each bedroom benefits from central heating and it is generally possible to have the use of an independent free standing heater to give you more control over the level of heating in your room.

All bedrooms are fitted with flat screen free view TV with tele-text and remote control.

All bedrooms have a hospitality tray and a personal safe, central ceiling lights and side lights on the bedside tables.

An extra cotton throw for each bed should you wish to use it can be found either in the wardrobe or the drawer in the divan base.

Bedding - pillows are fully synthetic i.e. no feathers and bedding is 100% cotton.

Rooms 8 and 10

Friends and family rooms are en-suite, each has 1 double (with king sized duvet) and 2 single beds (with double duvets) and 2 tub chairs.

Room 12  

A large en-suite bathroom, a double bed and 2 tub chairs. Twin aspect windows have a view of the National Trust Property, The Old Post office.

Double room 11

A small double room which is en-suite, it has a double bed (with king sized duvet) and a small tub chair.

Not recommended for long stay or for guests with a large amounts of luggage.

Double room 9

Has 1 double bed (with king sized duvet) and 2 tub chairs.

This room has its own private modern bathroom located opposite the bedroom door and bathrobes are provided for your use and comfort.

The window overlooks the Old Post office.

 

Bathroom Facilities in the Inn

All the rooms have showers rather than bathtubs.

All have heated towel rails.

4 rooms are en-suite with a fitted shower cubicle which has a thermostatic mixer valve, heated towel rail, electric razor point.

The wash hand basins have hot and cold taps with cross head tops.

One room has a private bathroom opposite the bedroom. This has a fitted shower cubicle which has a thermostatic mixer valve, heated towel rail, electric razor point.

The basin has hot and cold taps. Bathrobes are provided for your comfort with this bathroom.

The Hall

This is a small landing area on entering the Inn bedroom accommodation.

At night should any one need help there is a mains line telephone located in the hall to contact the resident on call member of staff – the telephone number is on the Night Time Emergency Contact sign in the room. Alternatively it can be used to call   the emergency services. The emergency number is 999 or 112. The emergency services are Police, Ambulance, Fire Brigade and Coastguard. The ambulance service have a 111 service which you can use if you don’t feel 999 is appropriate or it is less urgent than 999 and they will advise you further if you need an ambulance or direct you to the on-call doctor.

The Annex Rooms

These are situated in the building next door to the main Inn. There are 7 annex rooms.

Annex 1

The entrance can accommodate a wheelchair although there is a small step.

This annex has 2 bedrooms, a single and a double.

It is suitable for less mobile persons not comfortable climbing stairs but able to walk perhaps with the aid of a walking stick or crutches. A small shower stool may be reserved.

The access is by ramp or steps from the car park making luggage transfer easier.

On entering there is a comfortable bed sitting room for your personal use, which is also spacious enough for a wheelchair.

The second smaller adjoining single bedroom and shower are both unsuitable for wheelchairs.

In the wardrobe is an extra heavy cotton throw should you prefer heavier bedclothes.

The shower room has some mobility aids.

An electrical shoe/glove dryer is available for your use.

Heating is by electric storage heater, and an electric flame effect fire.

Annex 2 - Wheelchair friendly accessible Double room

This room is M3a graded.

This is situated next door to the main Inn.

The access is by ramp or steps from the car park making luggage transfer easier.

On entering there is a comfortable bed sitting room.

This annex has 1 bedroom with a king sized bed with dual controls. This is 2 single 3’ beds that are fixed next to each other to form a 6’ bed.

These mattresses cannot be linked as the 2 single beds each have independent electric adjustable bed functions.

A super king duvet or 2 single duvets are available depending on the guests preference.

Height adjusted furniture.

In the wardrobe is a heavy cotton throw should you prefer heavier bedclothes. There are also 2 electric comfortable riser/recliner chairs.

Heating is by electric storage heater, and an electric flame effect fire.

The wet room has some mobility aids including shower wheelchair or shower stool by request, grab rails, fan heater, heated towel rail, low level soap dispensers and emergency aid call.

Annex 3,4,5,6 - Wheelchair friendly accessible Triple rooms

These four annexes are situated next door to the main Inn.

The access is directly from the car park making luggage transfer easier.

On entering there is a comfortable bed sitting room.

All annexes have 1 bedroom with a 3 foot single bed and a dual control king sized bed formed from 2 single 3’ beds that are next to each other to form a 6’ bed.

These mattresses on the 6’ bed cannot be linked as the 2 single beds each have independent electric adjustable bed functions.

A super king duvet or 2 single duvets are available depending on the guests preference.

There are 2 electric comfortable riser/recliner chairs as well as height adjusted furniture.

Heating is by electric storage heater and an electric flame effect fire.

An extra cotton throw for each bed, should you wish to use it, can be found either in the wardrobe or the drawer in the divan base.

Pillows are fully synthetic i.e. no feathers and bedding is 100% cotton.

The wet room has some mobility aids including shower wheelchair or shower stool by request, grab rails, comfort height toilet, fan heater, heated towel rail, remote controlled shower unit, low level soap dispensers and emergency aid call.

The Inn has 2 self-propelled shower wheelchairs and 2 large shower stools with arms.

Should all the equipment be already reserved guests may hire items from specialists listed below.

The Annexes are bed and breakfast only, with breakfast served in the Inn, parking and chambermaid service.

The tea/coffee making facility has a cordless kettle with water level indicator. The tray is usually stocked with normal & decaffeinated coffee, tea & decaffeinated tea, a herbal tea selection, artificial sweeteners, sugar and milk. Please request fresh milk if preferred.

There are no mini bars, but you may request drinks and ice from the bar.

Annex 7 – Family Suite – 1 Double, 2 Twin, Sitting Room and Bathroom

This annex is situated on the first floor of the annex building above annexes 5 & 6 and is accessed via a staircase at the back of the annex building next to the coach bays.

On entering there is hallway leading to 3 bedrooms, a sitting room and a bathroom.

1 bedroom has a 6’ bed and the other 2 have 2 x 3 foot single beds.

The sitting room has comfortable seating, a TV, a coffee table and the tea/coffee making facility with a cordless kettle with water level indicator. The tray is usually stocked with normal & decaffeinated coffee, tea & decaffeinated tea, a herbal tea selection, artificial sweeteners, sugar and milk. Please request fresh milk if preferred.

There are no mini bars, but you may request drinks and ice from the bar.

Heating is by electric storage heater and an electric flame effect fire.

An extra cotton throw for each bed, should you wish to use it, can be found either in the wardrobe or the drawer in the divan base.

Pillows are fully synthetic i.e. no feathers and bedding is 100% cotton.

Bathroom Facilities in Annex 7 consist of a family sized bathroom with a shower cubicle.

Bathroom Items Available

It is usual for us to be able to provide the bits you lose or forget.

Toothbrush, toothpaste, comb or razor but these are only in emergency type sizes, we do not offer branded goods.

 

Hire of extra mobility equipment

Hire, delivery and then collection of equipment you may need, or have but prefer not to bring with you, may often be arranged through specialist companies. 

Here the contact details of a few that our guests have used:

Red Cross at Truro 01872 267953

Tremorvah industries at Truro 01872 324340

Huntleigh rentals 08457 342000,

Manda and Claire 07967246466 / 077627941901

 

Locally

In the village we have a selection of independent shops.

There is a Boots Chemist, charity, book and gift shops, doctor’s surgery, grocery shops, a visitor information center, bus stop, hardware shop, and Spar shop. Also cafes, restaurants, fudge making shop, pasty making shop, artist’s gallery and shop, children’s playground. 

It is possible to hire the local tennis court. 

A Summer Land Rover vehicle service usually is available down the steep hill to or from Tintagel Castle, there is a fee for this service.
Tintagel does not have a garage for petrol or diesel but fuel for your car is available at  Delabole or Camelford all 5-6 miles away.

There is an electric car charging point in Camelford.

Tintagel does have a motor vehicle repair garage, Tintagel Motors, which located on the main road.

Tintagel has worked hard to raise funds to purchase Public Access defibrillators. There are now 3 of these lifesaving machines positioned around the village, one of which is fixed onto the wall of King Arthur's Arms.

Roman Catholic, Methodist and Church of England churches welcome all visitors.

Trebarwith Strand is one of our Tintagel beaches which has lifeguard cover during the summer season and public toilet blocks. Here it is possible to hire or buy the equipment you require to body board or surf.

 

Additional Information

All public buildings in Britain are non-smoking, this is strictly enforced.
In the pub there is access to free high speed WiFi that allows you to use your laptop computer or phone. Please ask for the code.

Because of the wide spread use of mobile phones there are no public telephones in the building but one may use the premises telephone in case of emergency. The various mobile signals vary with the day, the provider and the weather!

Dogs are not permitted in the guest accommodation but are very welcome in the pub and on the patios if they are well behaved and controlled. A bowl of fresh water is generally available outside.

Background music is controllable and can be reduced or muted as necessary.

Our staff are always happy to help whenever possible, please ask.

Food is generally available downstairs in the pub from 9am to about 9pm though out the summer months. Sunday roasts in the winter. There may be some restrictions in when food may not be available, please enquire at the bar.

 

Fire Procedures

Fire alarms are very loud and easily heard in all rooms of the pub and annex but should a guest be hearing disabled, all the guest rooms are supplied with a door handle warning sign to alert other residents and staff to their hearing disability in the case of fire. All rooms have multi lingual fire procedure attached to the door. The fire exit door is signed and is immediately opposite the stairs at ground floor level. A key is not needed to open this door, just turn the knob which is located under the handle where you would normally expect to see a key.

It is the responsibility of the head bar person on duty to ensure the building is evacuated in case of fire when the pub is open. At night the responsibility is that of the resident housekeeper.

In event of emergency, it is expected that resident guests or customers in the pub leave the building on hearing a fire alarm or if requested to do so by the duty staff member immediately, without arguing or returning to a table or room to collect things. They are to assemble in the adjacent car park by the pay & display machine located in the middle of the car park, which is the fire assembly point.

No person should re-enter the building until given permission by fire brigade personnel or a member of staff. There is a telephone on the landing in the Inn; this can be used to dial 999 for the fire brigade. This telephone is a main line and therefore more reliable than a mobile phone. Guests may also use this telephone to summon on call staff when the Inn is closed, the number clearly printed near the telephone.

 

Contact Information
Address: KING ARTHUR'S ARMS ,

Fore Street, Tintagel, Cornwall, PL34 0DA, UK

Telephone:  Bar 01840 770628    Office 01840772120    or   01840 772121
Email: 
info@kingarthursarms.co.uk

Website:  www.kingarthursarms.co.uk

Hours of operation: Between 9a.m.and  12 midnight

Head barman - David Lane                Head chef - Lizzie Baker

 

 Future Plans

We welcome your feedback to help us continuously improve.

 

 

Updated September 2020

 

Dangar Ltd

King Arthur's Arms Inn, Fore Street, Tintagel, Cornwall, PL34 0DA.

Registered office: Brunswick House, Fore Street, Tintagel, Cornwall, PL34 0DA

Registered in England and Wales No. 08147260

VAT registration GB895960555